DATA DELETION
Fully Booked HQ allows users to request deletion of personal information and information received through connected third-party services such as Meta, Facebook and Instagram.
Fully Booked HQ is operated by:
[LEGAL BUSINESS NAME — to be completed]
trading as Paul J Marketing / Fully Booked HQ.
HOW TO REQUEST DELETION
To request deletion of information held by Fully Booked HQ, email:
[PRIVACY EMAIL — to be completed]
Use the subject:
FULLY BOOKED HQ — DATA DELETION REQUEST
Please include:
- Your name
- The email address associated with your Fully Booked HQ account
- The business/client account concerned
- Whether the request relates to:
- Your entire Fully Booked HQ account
- Meta/Facebook/Instagram information
- A specific integration
- Specific personal information
- Any additional information that will help us identify the relevant data.
IDENTITY VERIFICATION
We may ask for reasonable information to verify:
- Your identity
- Your authority to act for the relevant client account
- The information concerned.
We will not ask you to send your Facebook or Instagram password.
WHAT MAY BE DELETED
Depending on the request and applicable law, deletion may include:
- Fully Booked HQ account information
- Client portal account information
- Meta access tokens
- Meta account identifiers
- Facebook Page information
- Instagram professional account identifiers
- Instagram account information received through the integration
- Stored Meta advertising information
- Stored campaign information
- Stored lead information
- Other associated personal information.
DISCONNECTING META
Where available, you may disconnect a Meta integration from Fully Booked HQ.
You may also revoke the application's permissions through your Meta account.
Revoking permissions prevents Fully Booked HQ from continuing to retrieve new authorised information.
Revoking access does not automatically guarantee deletion of information previously received by Fully Booked HQ.
If you want previously received information removed, send a deletion request using the instructions above.
TIMEFRAME
We aim to process valid deletion requests without undue delay and ordinarily within 30 days.
More time may be required where:
- The request is complex
- Identity or authority must be verified
- Multiple systems are involved
- Applicable law permits additional time.
We will let you know if additional time is required.
INFORMATION WE MAY NEED TO RETAIN
We may retain limited information where required for:
- Legal obligations
- Tax or accounting records
- Fraud prevention
- Security
- Establishment or defence of legal claims
- Demonstrating compliance.
Where possible, information that is no longer required will be deleted or anonymised.
BACKUPS
Deleted information may remain temporarily within secure backups until those backups are replaced through normal retention cycles.
Backup information is not restored for ordinary business use once a valid deletion request has been completed, except where necessary for disaster recovery or legal obligations.
META DATA
Where a request relates to information obtained through Meta platforms, we will delete applicable Platform Data when required by:
- The user's valid request
- Meta platform requirements
- Applicable law
- The information no longer being necessary for the authorised service.
CONTACT
Data deletion requests:
- [PRIVACY EMAIL — to be completed]
- General privacy information:
- Privacy Policy